Support & Returns
Support & Returns
Questions about an order, a product, or your member pricing? We're one email away. Returns and warranties follow the rules of the vendor that made your item.
Support
Email us for anything — order status, product questions, or help with a return.
Returns
Returns are handled by vendor. To start one, email shop@wellifize.com with your order number and the item, and we'll guide you through it. Returns are subject to the rules below for the vendor that made your item. Tap a vendor to see its rules.
BeepWell 60 days
Returns accepted within 60 days of delivery. Items must be unused, in original packaging, with proof of purchase, and approved before they are shipped back. A prepaid return label is provided once approved.
BeNat 10 days
Returns accepted within 10 days of receiving your products. The cost of return shipping is deducted from the refund.
Equilife 30 days
Any products received damaged or defective may be returned by notifying EquiLife Customer Support. All other returns must also be requested and authorized through EquiLife Customer Support within 30 days of purchase.
Laguna Herbals 15 days
Most unopened items may be returned within 15 days of delivery for a full refund. Return shipping is covered only when the return results from a vendor error, such as an incorrect or defective item.
Paavani Ayurveda 30 days
Returns and exchanges must be started within 30 days of the purchase date; malas within 10 days of delivery. Products must still contain at least three-quarters of their contents. Essential oils and ghee cannot be returned once opened. A $7 return-label fee applies, and original shipping is non-refundable.
Sonos 30 days
Return requests must begin within 30 days of receiving the product. Items must be in original Sonos packaging with all contents included, in new or as-new condition, and shipped back within 14 days of the return authorization. Sonos covers return shipping.
Soulistic Root 7 days
Contact us within 7 days of delivery; the product must be shipped back within 14 days of delivery. The first return ships free; later returns are at the buyer’s expense. Transit damage must be reported within 48 hours of delivery with a photo of the product and packaging.
Warranty
Warranties come from the manufacturer. If you think a product is covered, email shop@wellifize.com with your order number and we'll coordinate the claim.
Sonos 1 year
Sonos products purchased from the WELLIFIZE Shop, an authorized Sonos retailer, are covered by the Sonos one-year limited warranty against defects in materials and workmanship, counted from the date of purchase. Valid claims are repaired or replaced at no cost. The warranty does not cover damage from accident, misuse, or tampering.
All other vendors No warranty
Supplements, skincare, bath, and body products carry no manufacturer warranty. If an item arrives damaged, defective, or isn't what you ordered, it is handled under that vendor's return rules above.
Return and warranty rules are set by each vendor and apply to purchases made through the WELLIFIZE Shop. Member pricing is applied at checkout and is not affected by a return.